Frequently Asked Questions

Category

Influencer

Brand

Platform

1. Which categories of influencers am I in?

Nano – 1K – 15K Followers

Micro – 15K – 100K Followers

Macro – 100K – 300K Followers

Mega – 300k+ Followers

2. How do I qualify to be an influencer?

To join us as influencer, you must be 18 years old and above, and you must have your own bank account. You are unable to use the bank account that owned by your parents, your siblings, or even your guardian.

In addition, your Instagram account must have minimum 1000 followers and above.

3. How do I start earning income?

  1. Download and sign up an account through KOLHUB app
  2. Update your personal details in KOLHUB app
  3. There will be ongoing campaigns showing on your dashboard
  4. Apply the job through app and you will receive the product sample if you are selected by the brand
  5. Create and submit draft to get approval from brand owner
  6. Create posting on Instagram or particular social media and monitor the result
  7. Get paid within 45 working days

4. What are the additional benefits that I will get from KOLHUB?

By joining KOLHUB campaigns, you will gain access to the influencer and KOLs community. There will also webinar and experience sharing by other influencers from time to time.

5. What do campaigns look like?

Campaigns would usually consist of promoting the brand’s product or service (based on the brands’ requirement and specification). They may include any of the following exciting activities and opportunities:

  • New product launches: This could include behind-the-scenes event invitations, previews, product photos, user trials, etc.
  • Contests: This could include influencer contests and follower participation competitions, or the use of hashtags
  • Promotions: Special deals, sales, or discounts, usually tagged to a unique hashtag or code
  • Live commerce: Conduct and sell companies’ products through live sessions

6. Is there anything that I need to take note before applying for the campaigns?

Kindly ensure that your profile details in KOLHUB app are always up to date so that our team can reach out to you easily. You may contact our admin at Telegram (@kolhub_my) when you would like to amend any details of your profile. Please do take note that if you did not keep your data up to date and our team unable to reach you, you will get disqualified from that particular campaign.

7. What to do if my draft still pending approval after I had submitted it?

Once your draft has been submitted, kindly allow at least 7 working days for brand to go through and approve your draft. And for sure, we will always remind our brand to approve it as soon as they can. Thank you in advance for your patient with us.

8. What to do if I'd submitted the wrong draft?

Not to worry and keep calm! You may reach us out on Telegram (@kolhub_my) and our admin will guide you on the steps to resubmit the draft.

9. Can I cancel the application of campaigns after I'd submitted the application?

We do not recommend influencers to cancel applications after you had submitted the request unless there’s acceptable reasons provided. In case if you really need to excuse yourself from the campaign with acceptable reasons, kindly contact our admin via Telegram (@kolhub_my) and our admin will remove your application for that particular campaign.

If the influencer request cancellations for more than two (2) times, your scoring will decrease and it will affect the chance on getting campaigns with us.

10. When and how will I know if I’m selected for campaigns?

After you had submitted the application, our brand owner will proceed with the talent screening within 14 working days. You may check your application status via KOLHUB app (the campaign will appear under “Approved” tab), and our team will also send you a friendly reminder through WhatsApp.

However, please do not get discouraged if you are not being chosen for campaigns. You may still standby yourself for that particular campaign in case there’s any last-minute changes on other influencer.

11. Who should influencers look for when they faced issue during campaigns?

Influencers will look for KOLHUB directly instead of looking to the brand itself. If influencers look for brands directly, the particular influencer will get penalty and they will have lesser chance to get campaigns from us. 

12. When and how do I get paid?

Payment for campaigns will be reflected in your bank account within 45 working days. Kindly ensure that the bank account details which you had submitted is the correct details in order to avoid any confusion.

Also, kindly do not hide your like counts for the campaign as it affects our process to proceed with your payment.

Category

Influencer

Brand

Platform

1. Which categories of influencers am I in?

Nano – 1K – 15K Followers

Micro – 15K – 100K Followers

Macro – 100K – 300K Followers

Mega – 300k+ Followers

2. How do I qualify to be an influencer?

To join us as influencer, you must be 18 years old and above, and you must have your own bank account. You are unable to use the bank account that owned by your parents, your siblings, or even your guardian.

In addition, your Instagram account must have minimum 1000 followers and above.

3. How do I start earning income?

  1. Download and sign up an account through KOLHUB app
  2. Update your personal details in KOLHUB app
  3. There will be ongoing campaigns showing on your dashboard
  4. Apply the job through app and you will receive the product sample if you are selected by the brand
  5. Create and submit draft to get approval from brand owner
  6. Create posting on Instagram or particular social media and monitor the result
  7. Get paid within 45 working days

4. What are the additional benefits that I will get from KOLHUB?

By joining KOLHUB campaigns, you will gain access to the influencer and KOLs community. There will also webinar and experience sharing by other influencers from time to time.

5. What do campaigns look like?

Campaigns would usually consist of promoting the brand’s product or service (based on the brands’ requirement and specification). They may include any of the following exciting activities and opportunities:

  • New product launches: This could include behind-the-scenes event invitations, previews, product photos, user trials, etc.
  • Contests: This could include influencer contests and follower participation competitions, or the use of hashtags
  • Promotions: Special deals, sales, or discounts, usually tagged to a unique hashtag or code
  • Live commerce: Conduct and sell companies’ products through live sessions

6. Is there anything that I need to take note before applying for the campaigns?

Kindly ensure that your profile details in KOLHUB app are always up to date so that our team can reach out to you easily. You may contact our admin at Telegram (@kolhub_my) when you would like to amend any details of your profile. Please do take note that if you did not keep your data up to date and our team unable to reach you, you will get disqualified from that particular campaign.

7. What to do if my draft still pending approval after I had submitted it?

Once your draft has been submitted, kindly allow at least 7 working days for brand to go through and approve your draft. And for sure, we will always remind our brand to approve it as soon as they can. Thank you in advance for your patient with us.

8. What to do if I'd submitted the wrong draft?

Not to worry and keep calm! You may reach us out on Telegram (@kolhub_my) and our admin will guide you on the steps to resubmit the draft.

9. Can I cancel the application of campaigns after I'd submitted the application?

We do not recommend influencers to cancel applications after you had submitted the request unless there’s acceptable reasons provided. In case if you really need to excuse yourself from the campaign with acceptable reasons, kindly contact our admin via Telegram (@kolhub_my) and our admin will remove your application for that particular campaign.

If the influencer request cancellations for more than two (2) times, your scoring will decrease and it will affect the chance on getting campaigns with us.

10. When and how will I know if I’m selected for campaigns?

After you had submitted the application, our brand owner will proceed with the talent screening within 14 working days. You may check your application status via KOLHUB app (the campaign will appear under “Approved” tab), and our team will also send you a friendly reminder through WhatsApp.

However, please do not get discouraged if you are not being chosen for campaigns. You may still standby yourself for that particular campaign in case there’s any last-minute changes on other influencer.

11. Who should influencers look for when they faced issue during campaigns?

Influencers will look for KOLHUB directly instead of looking to the brand itself. If influencers look for brands directly, the particular influencer will get penalty and they will have lesser chance to get campaigns from us. 

12. When and how do I get paid?

Payment for campaigns will be reflected in your bank account within 45 working days. Kindly ensure that the bank account details which you had submitted is the correct details in order to avoid any confusion.

Also, kindly do not hide your like counts for the campaign as it affects our process to proceed with your payment.